TasteBuds for Business Terms and Conditions

1. Agreement

These Terms and Conditions govern access to and use of TasteBuds for Business. By accessing the site, signing in to the workspace, onboarding an account, using any business feature, or accepting an order form, you agree to these Terms.

These Terms form a legal agreement between you and Big Theory Ltd, trading as TasteBuds for Business, a company incorporated in the United Kingdom with company number 12767506 and registered office at 124 City Road, London, England, EC1V 2NX ("TasteBuds", "we", "us", or "our").

• Support: support@business.tastebuds.dev
• Privacy: privacy@business.tastebuds.dev
• Legal / commercial notices: legal@business.tastebuds.dev

2. Business Use Only

TasteBuds for Business is intended for commercial and professional use by hospitality operators, their authorised personnel, and approved partners.

Consumer-protection rules that apply only to private consumers may not apply to this service except where mandatory law says otherwise.

3. Accounts and Authorised Users

You must ensure that only authorised personnel access your workspace.

You are responsible for the accuracy of onboarding data, node claims, member invitations, account information, and authority information you submit.

You remain responsible for all activity under your organisation account, including actions taken by your users, contractors, or delegates.

You must maintain the confidentiality of credentials and use reasonable account security practices. MFA may be made available for some or all users.

4. Service Scope

TasteBuds for Business may provide onboarding, venue search, node management, claimed-location administration, ownership verification, account-member tools, insight dashboards, benchmarking, nearby venue analysis, exports, APIs, and related reporting or data features.

We may change, suspend, or discontinue any feature, integration, metric, benchmark, methodology, threshold, reporting logic, API functionality, or product component at any time.

5. Ownership and Authority Verification

You may be required to verify ownership, management authority, or authorised control of a venue, workspace, or node.

Tier 1 verification methods may include:

• business email domain verification;
• venue phone or one-time code verification; and
• website or domain verification.

Tier 2 verification methods may include manual review using reasonable evidence where Tier 1 methods are unavailable or insufficient, including public registry checks, business website evidence, or limited supporting documentation reasonably necessary to verify authority.

We may refuse, delay, suspend, or revoke access to claimed nodes, venues, or workspaces where verification is incomplete, misleading, disputed, fraudulent, or no longer reliable.

6. Fees, Plans, Trials, and Renewal

TasteBuds for Business may offer monthly subscriptions, annual subscriptions, node-based pricing, per-seat pricing, usage-based API pricing, enterprise custom contracts, free tiers, and free trials.

A standard free trial is 7 days unless stated otherwise in an order form, pricing page, or other commercial communication.

Unless otherwise stated, free trials automatically convert to a paid subscription at the end of the trial period and require valid payment details upfront.

Subscriptions automatically renew unless cancelled in accordance with the applicable plan terms or commercial agreement.

For standard contracts, either party may cancel a renewing subscription by giving at least 30 days' notice before the next renewal date, unless an order form or signed agreement states otherwise.

No access is provided without a valid subscription where a paid plan is required.

Paid plans, node-based pricing, enterprise pricing, API pricing, and other commercial commitments are governed by the pricing page, order form, invoice, or other commercial agreement in effect at the time of purchase.

If there is a conflict between these Terms and a signed commercial agreement, the signed commercial agreement controls for the subject matter it addresses.

We may suspend access for overdue payments, failed billing, chargebacks, or other payment issues.

7. API Usage and Rate Limits

If we provide API access, use of the API is subject to any applicable documentation, plan restrictions, account-level rate limits, and pricing terms.

Rate limits may vary by account, plan, or commercial agreement. Increased usage allowances may be available for additional fees.

You must not circumvent or attempt to circumvent rate limits, quotas, authentication requirements, or technical protections.

We may throttle, suspend, or restrict API access where usage exceeds permitted levels, threatens service stability, creates security risk, or breaches these Terms.

8. Service Levels and Support

We target 99% service availability, measured on a monthly basis, excluding emergency maintenance, scheduled maintenance, force majeure events, third-party outages outside our reasonable control, and customer-caused issues.

For scheduled maintenance, we aim to provide at least 1 hour's prior notice unless emergency maintenance is required. For longer planned maintenance windows, we may provide additional notice, including email notice around 7 days in advance where reasonably practicable.

Our standard support response target is 5 business days unless a different service level is agreed in writing.

Unless expressly agreed otherwise, service credits are not provided.

9. Customer Responsibilities

You must:

• comply with applicable law, including privacy, employment, consumer, advertising, competition, and data-use restrictions relevant to your business;
• use the service only for legitimate internal business purposes and other expressly permitted uses under these Terms;
• ensure that information you submit is accurate and that you have authority to submit it;
• maintain appropriate internal access controls for your users; and
• comply with all reasonable onboarding, security, and verification requirements.

10. Misuse Restrictions

You must not:

• misuse analytics or insight outputs to identify, target, profile, discriminate against, or otherwise harm individuals unlawfully or unfairly;
• attempt to re-identify consumers, infer hidden personal data, or combine outputs with third-party data sets for re-identification purposes;
• reverse engineer, scrape, bypass access controls, or interfere with the service;
• resell unauthorised access to the service or its outputs; or
• use the service in a way that creates legal, operational, reputational, privacy, or security risk for us or others.

11. Data and Output Use

TasteBuds and its licensors retain all rights in the platform, software, data models, benchmarks, methodologies, reports, visualisations, analytics outputs, and non-customer platform materials, except for rights expressly granted to you.

Subject to these Terms and any commercial agreement, we grant you a limited, non-exclusive, non-transferable right to use the service and your workspace outputs for your internal business operations.

You may use outputs in internal reporting, board materials, investor materials, and may share them with your franchisees, subsidiaries, and professional advisers for legitimate business purposes.

You may publicly reference or use outputs in marketing only to the extent permitted by applicable law and any confidentiality obligations.

You may not resell, sublicense, commercially redistribute, or create a competing data product from platform outputs unless a written agreement expressly allows it.

12. Customer Data Roles

Depending on the context, we may act as an independent controller of certain business account, billing, service administration, security, and platform analytics data, or as a processor for certain customer-controlled workspace data.

Where required by law or contract, processing of customer-controlled personal data is governed by a separate data processing agreement.

13. Confidentiality

Each party must protect the other party's confidential information using reasonable care and may use it only as necessary to perform under the applicable agreement, except where disclosure is required by law.

Confidential information does not include information that is publicly available without breach, independently developed without use of the other party's confidential information, or lawfully received from a third party without restriction.

14. Exports and Access on Termination

Where available under the relevant plan or feature set, customers may export certain workspace data in CSV format or through API functionality.

Unless otherwise agreed in writing, access ends immediately upon termination or expiry. We are not required to provide a post-termination read-only period or continued export access unless a signed agreement says otherwise.

15. Suspension and Termination

We may suspend or terminate access if fees remain unpaid, if there is suspected fraud or abuse, if a user or customer violates these Terms, if required verification is not completed, or if continued access creates legal, operational, privacy, or security risk.

Upon termination, your right to access the service ends, but provisions that by their nature should survive will continue, including payment obligations, confidentiality, ownership, data-use restrictions, limitation of liability, and dispute-related provisions.

16. Disclaimers

TasteBuds for Business is provided on an as-is and as-available basis.

To the fullest extent permitted by law, we disclaim warranties relating to availability, accuracy, merchantability, fitness for a particular purpose, non-infringement, performance, and uninterrupted operation.

Analytics, benchmarking, and recommendation outputs are informational tools only. You are responsible for your own business, operational, legal, financial, and commercial decisions.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from or relating to the service.

To the fullest extent permitted by law, TasteBuds' total liability arising from or relating to the service will not exceed the amounts paid or payable by the customer for the applicable service in the 12 months preceding the event giving rise to the claim.

18. Changes

We may revise these Terms by posting an updated version.

If we make material changes, we may provide notice through the service, by email, or by other reasonable means. Continued use of the service after the effective date of revised Terms constitutes acceptance of the updated Terms.

19. Governing Law and Disputes

Unless a signed agreement states otherwise or mandatory law requires otherwise, these Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes relating to these Terms or the service.

20. Contact

Questions regarding these Terms should be sent to:

support@business.tastebuds.dev

Privacy and DPA-related questions should be sent to:

privacy@business.tastebuds.dev

Legal and commercial notices should be sent to:

legal@business.tastebuds.dev